Refund and Subscription Cancellation Policy

Effective: July 27, 2026 | Last updated: July 27, 2026

This Policy applies to monthly and annual subscriptions purchased through app.sudaweb.ai, operated by Tianfu Business Consulting Service (HK) Limited.

Subscription cancellation and refund are separate actions. Cancellation only turns off future automatic renewal; the current paid Plan remains active until it expires and no refund is issued. Once an eligible refund is processed, the current paid Plan ends immediately and the Project immediately moves to the Free Plan.

1. Subscription cancellation

Cancellation means turning off recurring automatic charges. A Customer can cancel through the billing or subscription settings in its Account. If the control is temporarily unavailable, contact [email protected].

After cancellation:

the subscription will not automatically renew for the next billing period;
the current paid Plan remains active until the current Paid Term ends;
the Services included in that Plan remain available until that date;
when the Paid Term ends, the Project moves to the Free Plan then available; and
cancellation itself does not issue any refund.

If you only want to prevent the next charge, cancel the subscription. Do not treat cancellation as a refund request.

2. Refund request windows

A Customer may request a full refund of an eligible subscription charge:

Monthly subscription: within 48 hours after each successful charge; or
Annual subscription: within 7 calendar days after each successful charge.

The period begins at the successful payment timestamp recorded by our payment provider and applies to both initial and renewal charges. The request must be sent to [email protected] before the applicable window expires.

3. Effect of a refund

When we confirm that a refund request is eligible and begin processing it:

the paid Plan associated with the charge ends immediately;
the Project immediately moves to the Free Plan then available;
Free Plan features, capacity, and publishing limits apply immediately;
paid-only functionality may stop, and content exceeding Free Plan limits may no longer be editable, publishable, or usable;
the Account and Project are not automatically deleted, and data remains governed by the Terms and Privacy Policy; and
automatic renewal associated with the refunded subscription is turned off unless the Customer later purchases another subscription.

A refund does not wait until the Paid Term ends. Its effect is immediate once an eligible refund is processed.

4. How to request a refund

Email [email protected] from the email address registered to the Customer Account. Use the subject “Refund request” and include:

the Account email address and company name, if applicable;
the relevant Project name or identifier;
payment date, amount, and currency;
order number, receipt number, or a screenshot of the payment record;
the reason for the request; and
any other limited information reasonably needed to identify the charge.

Do not send a full card number, password, one-time code, or other sensitive credential by email. We may require reasonable verification of Account control or payment ownership.

5. Refund scope

An eligible request made within the applicable window receives a full refund of the relevant monthly or annual subscription charge.

The subscription refund does not include:

domains, email, messaging, third-party applications, or other products or services supplied by third parties;
completed or consumed one-time services, custom work, or additional usage;
separate items clearly identified as non-refundable before payment; or
foreign-exchange, bank, or payment-provider fees that SudaWeb did not collect.

After the request window, we do not provide a refund or prorated credit merely because the Services were unused, a Customer forgot to cancel, a Project ceased operating, or expected traffic or business outcomes were not achieved.

6. Exceptions

the same order was charged more than once;
a payment was not authorized by the Account or payment-method owner;
the amount or Plan differs from the checkout confirmation;
payment succeeded but a core purchased Service was not provided due to SudaWeb; or
applicable law requires a refund.

We will investigate and act under applicable law, payment-network rules, and available transaction evidence. Unauthorized charges should also be reported promptly to the card issuer or payment provider.

7. Refund method and timing

Approved refunds are normally submitted through Stripe and returned to the original payment method. After we submit a refund, the time it takes to appear is determined by the payment provider, bank, card network, and region. We cannot control financial-institution posting times, but we can provide reasonable evidence that the refund was submitted.

If the original method can no longer receive funds, we will contact the Customer to identify a lawful and verifiable alternative.

8. Plan changes

The price and effective date of an upgrade, downgrade, or billing-interval change are shown before the Customer confirms the change. A Plan change does not automatically issue a refund. If a new charge separately falls within the request window above, the Customer may submit a refund request for that charge.

9. Abuse and disputes

We may deny requests that are fraudulent, falsified, duplicative, abusive, or clearly outside this Policy. A refund does not release a Customer from responsibility for unlawful use, infringement, excess usage, or another breach occurring before the refund took effect.

If you disagree with a decision, reply to the decision email with supporting information and request a review.

10. Contact

Operator: Tianfu Business Consulting Service (HK) Limited

Service workspace: https://app.sudaweb.ai

Website: https://www.sudaweb.ai

Refund and subscription support: [email protected]